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New Clients
Ready to take the first step at CLE Counseling and Wellness Center? Let's start our journey together!
Our Process
Step 1: Find the Right Fit
Browse our clinician page to learn more about each therapist on our team. We’ve included both clinical information and personal details to help you get a feel for who we are and find a therapist who feels like the right fit for you.
Step 2: Complete Our Contact Form
Once you’ve found a clinician you’d like to work with, complete the appropriate form on our contact page. Not sure who would be the best fit? No problem! Fill out the form to the best of your ability and our team will help guide you toward the clinician and services that best match your needs.
Our contact form is intentionally a bit more detailed so we can gather the important information upfront and make the scheduling process as smooth and efficient as possible.
Please note: Our office is open by appointment only. Appointments must be scheduled through phone, text, or email communication with our team.
Step 3: Complete Your Intake Paperwork
CLE Counseling and Wellness Center is a paperless practice. After your appointment is scheduled, you’ll receive access to your intake paperwork through our secure client portal.
These documents include practice policies, consent forms, and information that helps your therapist better understand your needs and goals before your first session. Most clients complete the paperwork in about 10–15 minutes.
To help ensure a smooth start to services, all intake paperwork must be completed at least 2 business days prior to your scheduled appointment for therapy appointments.
Insurances Accepted
- Aetna
- Ambetter
- Buckeye Medicaid
- Caresource Marketplace
- Caresource Medicaid
- Cigna
- Humana
- Humana Medicaid
- Medical Mutual
- Molina Marketplace
- Molina Medicaid
- Mutual Health Services
- Ohio Medicaid
- Optum
- Oscar
- SummaCare
- UMR
- United Healthcare
- United Healthcare Medicaid
* Please note, we are not in network with Medicare
Some Employee Assistance Programs Accepted
Rates
Our initial assessment session is $250.
All subsequent sessions are $200.
Self Pay
We do offer a self-pay option for clients. If we are considered an out-of-network (OON) provider for your insurance, we are able to provide you with a superbill to help you get reimbursed. We also offer assistance for those with financial hardship.
Please contact us for information.
Payment
We accept HSA, FSA, and all major credit cards.
Insurance & Financial Responsibility
We do submit claims to your insurance, but we cannot guarantee that your plan will cover services. Since insurance policies vary widely, clients are expected to monitor their own benefits, including deductibles, copays, coinsurance, and any plan changes.
To ensure accurate billing, clients must provide correct and up-to-date insurance information and maintain any updated Coordination of Benefits (COB) that the insurance company may require. Any portion of services not covered, remains the client’s responsibility.
Cancellation Policy
We prioritize our clients by holding space for each person we see. When a session is canceled with enough notice, that spot can be offered to another client who may be waiting for care. Last-minute cancellations or no-shows mean someone else misses the chance to be seen that week.
If you need to cancel or reschedule, please contact your provider at least 24 hours in advance. Appointments canceled with less than 24 hours’ notice, or appointments you do not attend, will be charged a $150 fee. Insurance does not cover late cancellations or no-shows, so this charge is the client’s responsibility. For convenience and consistency, the credit card on file will be charged for all late cancellations and no-show fees.
No Surprises Act / Good Faith Estimate
Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a health plan, Federal health care plan, or are not seeking to file a claim with their plan/coverage, both orally and in writing, upon request or at the time of scheduling health care services, to receive a "Good Faith Estimate" of expected charges.
You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost.
- Under this law, health care providers need to give clients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a "Good Faith Estimate" for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- You have the right to receive a "Good Faith Estimate" in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a "Good Faith Estimate" before you schedule an item or service.
- If you receive a bill that is at least $400 more than your "Good Faith Estimate," you can dispute this bill.
- Maintain a copy of your "Good Faith Estimate." For questions or more information about your right to a "Good Faith Estimate," visit www.cms.gov/nosurprises